Shop Policies & Procedures

 CANCELLATIONS

We do not accept cancellations without cause as processing begins immediately after your order is placed.  If an item you ordered is out of stock, a cancellation may be accepted within 24 hours of stock notification.  If you no longer wish to receive the items you ordered, please follow our return policy below.

RETURNS

We ONLY accept Clothing, Shoe & Home Decor returns all must be unworn/ unused/ unwashed items in original condition with tags attached. Items must also be smoke, deodorant, make-up and damage free.  To be eligible for a return, your item must be in the same condition that you received it with all tags attached. Shoes must be shipped back in the original shoe box in another box to ensure there is no damage the shoe box. Rosebud's Cottage reserves the right to deny any return based on criteria that would render the item unsellable.  

Items must be returned to our store for in person returns or in transit back to us within 14 calendar days of in store purchase or delivery date. 

Returns will be processed at time of return in store or within 2 business days of receipt of online returns.  Our default method for reimbursing returns is store credit.  Customers will be issued a code to be used in our online store for web purchases or a paper gift card to be used at our brick and mortar location for in store purchases. Refunds of store credit will reflect the amount paid for the item at the time of purchase.

Seasonal decor, marked down items, bundles, mystery sale items, singles sale items, undergarments, hats and beanies, jewelry, previously exchanged items, local vendor items, food and drink items, and gift cards are final sale and cannot be returned or exchanged.

To exchange an item for a different color or size, please return the original item and place a second order with the necessary adjustments.  This ensures direct access to current stock and speeds up the process. 

If your original order qualified for free shipping and your return places your order under the $100 threshold, any refund or credit received will be less the estimated shipping cost your order would have incurred.

Customers are responsible for the shipping costs associated with returning items and original shipping costs are non refundable.  You may email us at shoprosebudscottage@gmail.com to generate a return label for you and bill you for the postage, or you can create your own label through the click and ship feature on the USPS website.  Items must be shipped back to us at:

Rosebud's Cottage LLC

205 N Main Street

Nixa, MO 65714

Please email shoprosebudscottage@gmail.com for assistance if needed.

SHIPPING INFORMATION

Our regular turnaround time for processing ready to ship items is typically 1-4 business days. The processing time does not include time in transit. We will do everything in our power to get items out of our shop and into the hands of the delivery service provider as quickly as possible, but we do not ultimately have control over transit time.

Orders over $100 ship free by the least expensive method available.

If items are needed within a specific window, please contact us at shoprosebudscottage@gmail.com prior to submitting your order to ensure that we are able to accommodate your request. 

 DAMAGED/ DEFECTIVE ITEMS

We are not responsible for any damage that occurs in transit.  We highly suggest priority mail service, as items will be insured through USPS.  If items arrive damaged, we will assist you in filing a claim on the USPS website.  We are no longer able to file claims on customers' behalf.

If you believe an item was damaged or otherwise defective prior to leaving our shop, please contact us within 3 days of receipt at shoprosebudscottage@gmail.com.  If the item did not meet our quality control standards, we are happy to replace the item if it is still in stock or issue store credit if the item is sold out.  If we determine that the damage occurred in shipment, we will help you through the process of filing a shipping claim and supply you with the link to reorder the item if applicable.

 LOST AND STOLEN PACKAGES

We are not responsible for lost or stolen packages marked as delivered by USPS.  If USPS confirms delivery to your address, we are unable to provide a replacement or refund of your items.

 INCORRECT ADDRESS

If the buyer enters the incorrect address at checkout and items are returned to us or lost as a result, we are not responsible for replacing the order, refunding the order, or paying for the postage to reship the order to the correct address. 

LOCAL PICK UP

Please select instore pickup if you would like to pickup at our shop. Your shipping cost will be waived and we will email you when your order is ready for pickup. 

If local pickup is chosen for orders that are not local, customer will billed for the postage required to get their order to them. We are not responsible for processing delays that may occur if local pickup is used for orders that require shipping.

We have limited space and are not able to store local pick up orders indefinitely. Local pick up orders will be held at the shop for three weeks.  After three weeks, if the order is not picked up, the customer will be billed for shipping.  If the shipping invoice goes unpaid for two weeks, the items will be returned to the sales floor and resold. Customers will receive notices at each step from our customer service team.

UPDATES

We reserve the right to make periodic updates to our Return Policy & Shipping Information.  We suggest users regularly check this page for any updates. Using our site indicates acceptance of any potential updates. 

HOLIDAY RETURN POLICY